Privacy Policy

At Nutriyork (“we,” “our,” “us,” or “Company”), we value the trust you place in us when sharing your personal information. This Privacy Policy provides a detailed explanation of how we collect, store, process, transfer, and protect your personal data when you visit, browse, or make a purchase from our website, interact with our customer support, or engage with our digital services.

By accessing or using our website, purchasing our bioactive nutraceutical products, or providing your information to us, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

To process your orders, deliver personalized health recommendations, and maintain site security, we collect both personal and non-personal information.

1. Personal Identification Information (Provided Directly by You)

When you register an account, place an order, subscribe to our newsletter, or contact customer service, we collect:

• Contact Details: Full name, mobile phone number, and email address.
• Delivery & Billing Data: Complete postal delivery address, landmark, pin code, state, and city.
• Account Credentials: Username, encrypted password, and account preferences.
• Communication History: Records of customer support interactions, messaging conversations, feedback forms, and product reviews.

1. Payment & Financial Data

• All online financial transactions (UPI, Credit Cards, Debit Cards, Net Banking, and Digital Wallets) are processed through secure, PCI-DSS compliant third-party payment gateways.
• Important: Nutriyork does not store, capture, or have access to your full credit/debit card numbers, CVV codes, or net banking passwords on our servers.

1. Automated Technical & Device Data

Whenever you navigate our website, our servers automatically log technical information sent by your browser:

• Device Identification: IP address, device type, operating system, and browser specification.
• Usage Behavior: Pages viewed, duration of visit, click-stream data, referral URLs, time spent on specific product pages, and checkout abandonments.
• Location Data: Approximate geographical location derived from your IP address to evaluate shipping serviceability.

2. How We Use Your Information

We process your data strictly for legitimate operational, commercial, and legal purposes:

• Order Fulfillment & Account Management: Processing your cart, verifying payments, issuing order confirmations, packing shipments, and dispatching products to your designated address.
• Customer Support & Order Updates: Sending automated notifications, messaging updates, and emails regarding dispatch status, tracking links, delivery attempts, and support resolutions.
• Personalized User Experience: Customizing site recommendations, showing relevant health formulations based on your browsing interests, and streamlining future checkouts.
• Fraud Prevention & Security: Screening orders for potential risk, unauthorized access, identity theft, or fraudulent transactions.
• Marketing & Communications: Sending promotional newsletters, seasonal discount codes, and educational wellness content. You retain full control to opt out of promotional communications at any time.
• Legal & Regulatory Compliance: Fulfilling statutory obligations under applicable laws, tax regulations, and e-commerce guidelines.

3. Cookies and Tracking Technologies

Nutriyork utilizes cookies, web beacons, pixels, and tracking technologies to enhance user navigation and analyze traffic patterns.

Types of Cookies Used:

• Essential Cookies: Mandatory for fundamental website operations, such as keeping products in your shopping cart during checkout and securing user login sessions.
• Performance & Analytics Cookies: Collect anonymized data on site performance, page load speeds, and popular product routes to help us improve site functionality.
• Functional Cookies: Remember your saved preferences, delivery locations, and recent search filters.
• Targeting & Advertising Cookies: Used by ad networks to deliver relevant advertisements tailored to your health and supplement interests across social media platforms.

Managing Cookies:

You can choose to disable or modify cookie settings directly through your web browser preferences. Please note that blocking essential cookies may restrict access to checkout and core website features.

4. Disclosure and Sharing of Your Data

Nutriyork strictly refrains from selling, renting, or trading your personal identification data to third-party marketing companies. Data is shared exclusively with authorized service providers under confidentiality agreements to carry out store operations:

• Logistics & Delivery Partners: Courier and fulfillment partners receive your name, phone number, and delivery address to complete doorstep deliveries.
• Payment Gateways: Secure financial infrastructure providers process transactional requests and manage refund disclaimers.
• IT, Cloud & E-commerce Infrastructure: Web hosting platforms, database managers, and communication API providers that power our site operations.
• Legal & Regulatory Authorities: We may disclose personal data if required by law, court order, subpoena, or government regulation, or if disclosure is necessary to protect the rights, property, and safety of Nutriyork, our users, or the public.

5. Data Protection and Security Standards

We enforce strict technical, organizational, and physical safeguards to ensure the security of your data:

• Encryption Protocols: All data transmitted between your browser and our store servers is secured using SSL/TLS (Secure Sockets Layer) 256-bit encryption.
• Access Control: Internal access to personal information is restricted to authorized personnel who require the data to execute customer fulfillment and support duties.
• Third-Party Security Audits: Our cloud infrastructure and payment partners undergo regular security checks to prevent data leaks, unauthorized access, or loss.

While we take every reasonable precaution, no digital transmission over the Internet can be guaranteed as 100% immune to unauthorized interception. Users are advised to keep their account passwords confidential.

6. Data Retention Period

Nutriyork retains your personal data only for as long as necessary to fulfill the operational purposes outlined in this Privacy Policy:

• Transaction and order history data is retained for the mandatory period stipulated under applicable tax, accounting, and legal requirements.
• Promotional marketing preferences are stored until you opt out or request the deletion of your subscriber profile.

7. Third-Party Links and External Services

Our website may contain links to external third-party websites, blog references, or payment portals. Nutriyork does not control, operate, or take responsibility for the privacy practices, content, or data collection policies of third-party platforms. We encourage you to review the privacy policies of any third-party site you visit.

8. Your Legal Rights and Controls

Depending on your jurisdiction, you hold specific rights regarding your personal data:

• Right to Access & Review: You may request a copy of the personal information stored in your Nutriyork user profile.
• Right to Rectification: You can update or correct inaccurate personal details, delivery addresses, or contact information via your account dashboard or by contacting support.
• Right to Opt-Out: You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link at the bottom of our emails or contacting us directly.
• Right to Account Deletion: You may request the deletion of your customer account and associated personal data, subject to statutory tax and legal record-retention requirements.

9. Policy Updates and Revisions

Nutriyork reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our operational procedures, technologies, or legal obligations. Any updates will be posted directly on this page with a revised “Last Updated” date. Continued use of our website following any updates constitutes acceptance of the revised terms.

10. Customer Support and Grievances

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our customer care team:

• Official Support Email:
• Official Phone / WhatsApp:
• Registered Office Address:
• Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST